While usability testing is now standard practice in consumer software development, enterprise software still poses challenges for those seeking to conduct usability testing, including
- Limited pool of customers
- Domain knowledge needed
- Customer gatekeepers
- Customer configurations, roles and permissions
Error handling is too often an overlooked aspect of UX design. Removing the pain from error experiences is critical because if a user encounters an error, they are probably already frustrated.
When clients tell me they want to make an app, the question I ask is: why?
The first book I bought on web design, in 1998, was The Principles of Web Design by Jeffrey Veen.
Imagine the scene. It’s Friday night. It’s been a long, hard week.
The video above shows a simple prototype for an Android Wear app, running on an an LG G watch R, which I created within a few hours of coming up with the concept — with ZERO CODING.
Initial client meeting Client: “We’d like you to conduct user testing of our website.” Me: “Great.” Client: (Laughs.) “And don’t worry.
When I was hired to undertake a UX review of The Irish Times, I researched the online news sector for examples of best practices.
After you’ve done usability testing, or got user feedback of any kind, what should you work on?
I’ve written previous posts about how I use Balsamiq Mockups to create wireframes and prototypes, and my methods for usability testing.
Update May 2015 I wrote this article when I was using the old version of Balsamiq Mockups, now known as “Balsamiq 2”.
Introduction Many of my clients have never previously carried out usability testing.
Background safefood is an all-island implementation body set up under the British-Irish Agreement with a general remit to promote awareness and knowledge of food safety and nutrition issues on the island of Ireland.
In January, I wrote about my experience creating a new Android HTML5 game app, which I called Happy Shapes.
I recently completed a fascinating usability study with the help of Dr.
Last night I released Happy Shapes – a FREE Android game for kids
Play the game now on desktop at newskoolgames.com
Here is how it all came about.
For the last couple of months, I’ve been involved with establishing the Irish Chapter of the User Experience Professionals Association (UXPA).
I have had my own business for almost 10 years now.
Usability guru Jakob Nielsen says the number one usability mistake in web design is bad search. Neilsen focuses on the handling of input.
Comedian Eddie Izzard has a hilarious routine about ticking the “I have read the terms and conditions” box.
In the age of the smartphone, tablet, and other touch screen electronic devices, is this the end of the physical (non-virtual) keyboard?
People sometimes ask, “what’s the difference between user experience (UX) and usability?”.
Some companies spend too much time and money on mobile apps; and not enough time considering their mobile web presence.
When your website is not achieving its projected sales targets, your first instinct will probably be “get more traffic”.
A supermarket likes to keep the milk and bread at the back, so customers will browse other items on the way.
Web designers everywhere are adding ‘infographics’ to their list of services. Here’s an infographic to illustrate the rise in infographics.
When I arrive at any website, I know what I don’t want.
Data, data, everywhere. It comes from public bodies, social networks, personal devices, healthcare systems, media sources, etc.
I’ve been using Allied Irish Bank’s personal online banking service for years and, while it was ropey in the beginning, in recent years the usability has improved.