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3. User Testing

What is Usability Testing?

Usability testing is a method of evaluating the way users experience your system, product or web site.

mobile usability testing

Why do I Need it?

People involved in the design of a site, product or application are usually too close to it to see the potential problems.

What are the Advantages and Benefits of Usability Testing?

  • Testing is highly cost effective – testing on four or five users typically uncovers 80% of issues
  • User testing allows you to focus on the features that really matter to users
  • You can see how people actually use your product, site or app — usability testing captures real behaviour, not opinions or preferences
  • You don’t need any special equipment or location — I recommend testing in your own premises, where possible, although remote testing also works well
  • Potentially expensive cul-de-sacs can be avoided by testing early-stage designs

Can you do mobile usability testing / remote testing?

Yes. My preferred method is to allow users to take their own phones to the tests and record the sessions and view/record on an external screen, as shown in the image above.

For remote usability, there are good online tools, such as that can capture the sessions from the users’ own computers / phones. Using this remote method, I can help devise the tests, analyse the results, and make recommendations.

Do you provide the test participants?

Yes, I can usually provide the participants, so long as the the requirements are not too strict. I am also happy for you to provide your own participants.

Contact Michael for a quick quote

Email me on or Phone +353 879279444 and leave a message.


For more about my approach to usability testing, see my blog post on how to make clients love user testing.