I’ve been using Allied Irish Bank’s personal online banking service for years and, while it was ropey in the beginning, in recent years the usability has improved. I have used this service to manage my business and it has worked fine.
Because I recently changed status from sole trader to limited company, I was advised that I had to upgrade to IBB, AIB’s dedicated online business banking service.
Alarms started to ring when the set-up process took over a month — a username that was supposed to arrive in the post never did. After weeks of trying to retrieve the username via customer support failed, I finally had to contact my own bank manager who managed to retrieve it in minutes.
When I finally got access to the system, it was like someone was playing a cruel usability joke on me. I was unable to pay an invoice online — a task that is simple using the standard AIB banking interface. Worse, I cannot tell you *why* I was unable to complete this task. Here is the error message I received:
AIB IBB is a horror show. I wish I’d never switched.