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  • A visual, easy to understand report
  • Rapidly identify your UX problems
  • I propose a solution for every issue


  • Quick and dirty testing with real users
  • Stop guessing and start observing
  • I discuss the findings and we explore solutions

You’ve Done the Usability Testing, Now What?

By on March 5th, 2015

After you’ve done usability testing, or got user feedback of any kind, what should you work on? Many people seem to prioritise low-hanging fruit. Clients often ask me if there “quick wins”.

What is Most Broken?

But a better question to ask is “What is most broken?” During the usability testing, what caused the biggest problems for your users? Sometimes what appears to be low-hanging fruit are what Steve Krug calls kayak issues — issues that the users may initially struggle with, or complain about, but ultimately can recover from.

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Getting From Prototype to Product

By on November 14th, 2014

I’ve written previous posts about how I use Balsamiq Mockups to create wireframes and prototypes, and my methods for usability testing. But these are parts of a bigger process — getting from an idea to a finished website, application or software product.


My UX Method

When a new client engages me to work with them on a new design (or redesign) project, they are keen to know “What method did you use?”.

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