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Hi. I'm Michael Heraghty. I'm a veteran UX consultant, designer and problem solver.

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Latest from the Blog

10 Ways to Make Clients Love Usability Testing



Many of my clients have never previously carried out usability testing. Even when I tell them about how successful testing has been for my other clients, I can sense that they are nervous. For many people, usability testing feels like a step into the unknown.

To overcome the client’s fears, I use a clear testing method, which I talk through with them at the outset. The method involves a number of steps:

1. Recruit five to seven users

I recruit a minimum of five and a maximum of seven users. Clients who are more familiar with focus groups or surveys sometimes think this number is too low. I explain how, for usability testing, a small test group captures most of the big usability issues. After …