You’ve Done the Usability Testing, Now What?By Michael Heraghty on March 5th, 2015
After you’ve done usability testing, or got user feedback of any kind, what should you work on? Many people seem to prioritise low-hanging fruit. Clients often ask me if there “quick wins”.
What is Most Broken?
But a better question to ask is “What is most broken?” During the usability testing, what caused the biggest problems for your users? Sometimes what appears to be low-hanging fruit are what Steve Krug calls kayak issues — issues that the users may initially struggle with, or complain about, but ultimately can recover from.Read More