Michael Heraghty

UX Strategy, Research and Design

Michael did an excellent job, providing us with lots of extremely useful insights into our own product. His reports were clean and concise. His recommendations made their way into the product immediately, and we were able to notice improvements right away.

Giacomo (Peldi) Guilizzoni, Founder and CEO, Balsamiq

UX REVIEWS

Need an easy to understand UX report?
I identify your UX strengths & weaknesses
For each UX problem, I give you a solution

USER TESTING

I conduct user testing with real people
You stop guessing and get clear feedback
I show you how to fix UX issues

DESIGNS & PROTOTYPES

I conduct research to find out what your customers WANT
I create click-through prototypes and rapidly improve them
I have a trusted network of world class visual designers and front end coders for production-ready code

More Services

Usability Testing Tips for Enterprise Software

By Michael Heraghty on December 7th, 2017

While usability testing is now standard practice in consumer software development, enterprise software still poses challenges for those seeking to conduct usability testing, including

Limited pool of customers
Domain knowledge needed
Customer gatekeepers
Customer configurations, roles and permissions

Small pool of users

Enterprise software products typically have fewer users than consumer software products, so you’re likely to be recruiting from a limited pool.

UX Guidelines for Error Handling

By Michael Heraghty on November 25th, 2015

Error handling is too often an overlooked aspect of UX design. Removing the pain from error experiences is critical because if a user encounters an error, they are probably already frustrated.

Error messages expose the interface. A well-designed interface becomes invisible; the user is not thinking about the interface but about her tasks.