Many of my clients have never previously carried out usability testing. Even when I tell them about how successful testing has been for my other clients, I can sense that they are nervous. For many people, usability testing feels like a step into the unknown.
To overcome the client’s fears, I use a clear testing method, which I talk through with them at the outset. The method involves a number of steps:
1. Recruit five to seven users
I recruit a minimum of five and a maximum of seven users. Clients who are more familiar with focus groups or surveys sometimes think this number is too low. I explain how, for usability testing, a small test group captures most of the big usability issues. After …