You’ve Done the Usability Testing, Now What?

By Michael Heraghty on March 5th, 2015

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After you’ve done usability testing, or got user feedback of any kind, what should you work on? Many people seem to prioritise low-hanging fruit. Clients often ask me if there “quick wins”.

What is Most Broken?

But a better question to ask is “What is most broken?” During the usability testing, what caused the biggest problems for your users? Sometimes what appears to be low-hanging fruit are what Steve Krug calls kayak issues — issues that the users may initially struggle with, or complain about, but ultimately can recover from.

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Getting From Prototype to Product

By Michael Heraghty on November 14th, 2014

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I’ve written previous posts about how I use Balsamiq Mockups to create wireframes and prototypes, and my methods for usability testing. But these are parts of a bigger process — getting from an idea to a finished website, application or software product.

 

My UX Method

When a new client engages me to work with them on a new design (or redesign) project, they are keen to know “What method did you use?”.

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